Helping You Transform Service & Aftersales

Operational excellence, outstanding customer experience & profitable revenue growth
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Since 2014, over a dozen companies have entrusted me with business change, business coaching, and business development projects.

Most of my clients are leading brands in home appliances and heating and ventilation.

You may not be the first to discover Chris Dunn Consulting, but you’ll be in good company.

Helping You Succeed

Delivering operational excellence, outstanding customer experience & profitable revenue growth now and into the future demands constant change.

How well you transform today dictates how well you will perform tomorrow.

I can help you achieve more rapid change and faster growth.


What’s it like to work with me?

I do everything possible to help you and your teams succeed on your own terms.

I never forget that you are the experts at your own business and my inputs are designed to help you get the results that you need.

Here’s what clients are saying about me.

Chris has been providing us with consultancy support on a range of projects over the past 3 years, delivering successful outcomes to agreed timeframes. Chris has a wealth of knowledge and experience and he shares this with his clients in a very unique way.

Chris Page

Commercial Operations Director, Glen Dimplex Heating & Ventilation

Chris has developed our consumer centricity culture of which we will benefit from in the years to come. A big thank you!

John Van Dongen

Vice President, Consumer Service Europe, Electrolux Major Appliances

Not only did Chris present some insightful recommendations, he actually worked together with us to implement them, bringing alive the value of our products and services whilst ensuring consumer needs were met.


Steve Purser

Managing Director, Domestic & General

Success Stories

I’ve completed over 30 individual sales and service transformation projects. Not every organisation permits me to publish a case study so I am very appreciative of those that do.

These case studies give a brief overview of the challenge that my clients faced at the beginning of the project, how we overcame that challenge together and the benefit that we jointly delivered.


Insight & Advice

As a professional consultant, it’s my mission to always be up to date with the issues and opportunities shaping customer success.

As a result, I read extensively, frequently attend webinars by leading experts, and reach out directly to organisations offering best practice solutions for direct-to-consumer businesses.

I also write a regular blog to share insight and practical advice gleaned from research as well as my own practical experience of sustainable change and profitable growth.

How To Take Customer Service From Cost Centre to Competitive Advantage

Even today too many organisations still view customer service primarily as a cost centre. For...

Digital Transformation: How To Drive CX and Revenue

The purpose of a consumer-centric digital transformation is to drive: ✔ Simply outstanding...

Why Do Business Change Initiatives Fail?

We’ve all seen this frightening statistic: A staggering 70% of business change initiatives...

Business Stories: Why They’re Important and How To Write

If you’re in business, you’re also in the business of writing. What’s more, the style...

How to Get Serious with Your Social Media Strategy

Do you have a social media strategy? If you don’t yet have a social media strategy, don’t worry....

Good to Great: How to Win with Continuous Improvement

This is a true tale of continuous improvement. It’s drawn from the world of elite sport. But has...

Shattering the Five Biggest D2C Myths

Once seen as unimportant or unattainable, opening or developing D2C channels has become an...

How To Expand Your Business Despite the Ongoing Pandemic

It’s been over a year since the World Health Organisation first declared COVID19 a global...

Direct to Consumer (D2C) How To Build a Strong Business

If you are a manufacturer of consumer durables, building a strong direct-to-consumer (D2C)...

Free Support

I believe in sharing what I know. And doing this for free alongside paid consulting projects.

If you are looking for summary presentations, infographics, tools, or guides, head over to the resources section of this website.

If you want to talk with me, you can book a free consultation online or simply call me.

Or you can follow Chris Dunn Consulting on Social Media where I regularly post useful information and quick tips.