About

I’ve been developing business in one form or another for over 35 years.

That’s a long time.

The most important thing I’ve learned is to anticipate and adapt to constant change.

And to place your customers at the heart of your organisation.

I’m also a firm believer in service excellence as the key differentiator in today’s ultra-competitive business environment.

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How I Can Help You Deliver Service Excellence

Are you tasked with transforming your service operations to delight your customers and grow your revenue?

Then you are on the same journey that I’ve taken many times with companies just like yours.

My mission is to help you and your team connect the dots that bring together your twin objectives of increasing customer satisfaction and service profitability.

With my help you’ll get quicker results.

And you might even get ahead of your competition.

Why Clients Hire Me

I’ve been actively driving service excellence, customer experience, and monetisation for nearly two decades.

As Service Commercial Director at the UK’s largest home appliance manufacturer, I led a team that constantly innovated, transformed its consumer-facing activities, and increased revenues by 70% to over £130M.

Since setting up Chris Dunn Consulting in 2014, I’ve enjoyed the privilege of working with leading brands to improve service delivery, increase customer satisfaction, and grow aftermarket revenues.

Services 

I do what’s necessary to help you and your team get the uplift you need in customer satisfaction and revenue growth.

Initial discovery and scoping sessions normally lead to working together with you to initiate effective business change and business development projects.

And providing ongoing coaching to help your teams as they implement.

Specific Projects

I can support you with all aspects of your service business development where your desired outcome is improved customer experience and increased revenues.

Over the past seven years, I’ve run successful projects to support positive and productive change. Discover more by clicking on the images or buttons below:

Flexible Support When & Where You Need It Most

As an independent business consultant with broad skills and deep expertise, I can be flexible both in the services I offer and the way that I deliver them.

Depending on the type of engagement, I can either work on-site with you and your teams or remotely. Or, as is usual now, a combination of both.

In summary, I help when you have a need for specific expertise, experience, knowledge, and bandwidth that may not be available from your own internal resources.

If you have more questions, please see my FAQ page or give me a call.

Let’s Talk

If you’re thinking about getting some outside help and wondering if I’m a good fit, then the best way of finding out is to talk to me about your specific challenges.

Either I can help you or I can’t. If I am not the right person, I can usually suggest someone who might be.

So, feel free to schedule a free, no-obligation, and totally confidential call at a time that suits you best.