Change Management

Change or Die: This Crisis is Taking No Prisoners

Change is the only way to survive. The coronavirus crisis is taking no prisoners as it decimates large swathes of the economy. Despite unprecedented business support measures, a wave of bankruptcies is about to break – just as lockdown is beginning to ease. Sadly,...

A Crisis to Change Work for the Better?

A crisis is always a catalyst for change. Some things never go back to how they were before. The Covid-19 crisis is fundamentally reshaping the working environment and the accepted work-life balance. The way we work is changing for the better. Work before Covid-19...

3 Big Issues When Working from Home

Like it or loathe it, working from home is the new normal. At least for the foreseeable future. The internet is awash with advice on how to effortlessly work from home. I've even thrown my hat into the ring here with my top 15 tips for working from home. Helpful as...

How to Manage Change During a Crisis

Managing change is hard at the best of times. How you manage change at a time of crisis is critical. Within the space of three short months, coronavirus has turned the world on its head. Overnight, the old certainties are gone. Carefully made plans lie in tatters....

What Price Customer Loyalty?

In 1964 The Beatles sang “Money can’t buy me love”. 50 years on it is clear that money can’t buy loyalty either. Businesses around the globe have spent large sums of money on loyalty programmes but very often they just don’t seem to work very well at all. Why is this?...

3 Ways to Make More Money with Manufacturer’s Service

For manufacturers the smart way of making more money is through service. Indeed, the days of competing on product innovation alone are long gone. When Apple, one of the best product companies on the planet, announced in 2016 that it makes more money from services than...

Technology Driven Business Change

As we enter a new decade, you can bet that entrepreneurs up and down the country are looking to embrace technology to drive business change and get ahead of their competitors. From a business technology point of view, more has changed in the last 10 years than in the...

Right to Repair: How to Achieve Genuine Win: Win

Right to repair has been enshrined in legislation for the first time The right to repair is the new reality for manufacturers of dishwashers, refrigerators, TVs and washing machines. The race to the bottom that gave rise to low-end brands, shorter life cycles and...