Storytelling is the secret to successful change management. Why? Because, contrary to popular belief, change management is more about people than process. In fact, lasting business change only truly happens when people change. And people change only because they are...
Change Management
The Number One Reason Why Business Change Fails and How To Fix This
A staggering 70% of business change programmes end in failure. Dig deeper and you'll find that the number one reason why business change fails is people and not process. This short article will help you to understand the people issues that derail change management....
How To Deliver Better Customer Service
After the year we’ve lived through no one can deny the need for change. And nowhere is this more obvious than the need for better customer service. That's because the coronavirus pandemic has already changed how customers choose to interact with companies and brands....
Business Change: 3 Trends That Will Be Important in 2021
2020 has been a watershed year. Business change has been sudden and rapid. 9 months after Covid-19 swept across the world we are still living with disruption to so many aspects of our personal and business lives. Even as the first vaccinations take place, this...
Survival of the Most Agile at a Time of Maximum Risk
The COVID-19 crisis has laid bare that being in business is fraught with risk. Companies that survive are not necessarily the biggest, but they are the most agile. But what does business agility really mean? And how do you become more agile? Defining Agile To some,...
Change or Die: This Crisis is Taking No Prisoners
Change is the only way to survive. The coronavirus crisis is taking no prisoners as it decimates large swathes of the economy. Despite unprecedented business support measures, a wave of bankruptcies is about to break – just as lockdown is beginning to ease. Sadly,...
Business Transformation – How to Make the Best of COVID-19
The COVID-19 pandemic has forced dramatic business transformation on organisations, large and small, in countless sectors, right across the world. In a few short weeks so much has already changed. Although no one can clearly predict exactly how the post-COVID-19...
A Crisis to Change Work for the Better?
A crisis is always a catalyst for change. Some things never go back to how they were before. The Covid-19 crisis is fundamentally reshaping the working environment and the accepted work-life balance. The way we work is changing for the better. Work before Covid-19...
3 Big Issues When Working from Home
Like it or loathe it, working from home is the new normal. At least for the foreseeable future. The internet is awash with advice on how to effortlessly work from home. I've even thrown my hat into the ring here with my top 15 tips for working from home. Helpful as...
How to Manage Change During a Crisis
Managing change is hard at the best of times. How you manage change at a time of crisis is critical. Within the space of three short months, coronavirus has turned the world on its head. Overnight, the old certainties are gone. Carefully made plans lie in tatters....
