Like it or loathe it, working from home is the new normal. At least for the foreseeable future. The internet is awash with advice on how to effortlessly work from home. I've even thrown my hat into the ring here with my top 15 tips for working from home. Helpful as...
Change Management
How to Manage Change at a Time of Crisis
Managing change is hard at the best of times. How you manage change at a time of crisis is critical. Within the space of three short months, coronavirus has turned the world on its head. Overnight, the old certainties are gone. Carefully made plans lie in tatters....
What Price Customer Loyalty?
In 1964 The Beatles sang “Money can’t buy me love”. 50 years on it is clear that money can’t buy loyalty either. Businesses around the globe have spent large sums of money on loyalty programmes but very often they just don’t seem to work very well at all. Why is this?...
3 Ways Smart Manufacturers Make More Money with Service
For manufacturers the smart way of making more money is through service. Indeed, the days of competing on product innovation alone are long gone. When Apple, one of the best product companies on the planet, announced in 2016 that it makes more money from services than...
The Death of Extended Warranties: Why this is Good News for Consumers and Businesses
You will be hard pressed these days to find the words “extended warranties” writ large in store or online or uttered by your friendly sales assistant. But wait, there is more to this than meets the eye. If you are making any major purchase, whether it be a car, a...
Why You Should Embrace Technology to Drive Business Change
As we enter a new decade, you can bet that entrepreneurs up and down the country are looking to embrace technology to drive business change and get ahead of their competitors. From a business technology point of view, more has changed in the last 10 years than in the...
Right to Repair: How to Achieve Genuine Win: Win
Right to repair has been enshrined in legislation for the first time The right to repair is the new reality for manufacturers of dishwashers, refrigerators, TVs and washing machines. The race to the bottom that gave rise to low-end brands, shorter life cycles and...
Want Better Data Security? – Handle Data like Cash
Today’s announcement that British Airways is facing a record fine of £183m for last year's breach of its security systems demonstrates that the General Data Protection Regulation (GDPR) has teeth. For organisations, big and small, data security and privacy must be a...
How to Design & Build a Stunning Website
How many of us would describe ourselves as a computer geek, a website guru or a master of social media? Very few I would imagine! And yet - just like me and many others - you've probably found yourself as a stakeholder or manager of a mission-critical digital project....
Listen to Your Customers or Risk Losing Them Forever
Do you listen to your customers? Does their voice carry into the upper echelons of your business? Do you take action to make a positive difference? The answers to all of the above should be a resounding “yes”. "Your most unhappy customers are your greatest source of...
