Free Resources for Sales & Service Professionals

I regularly publish white papers, presentations, and infographics to provide actionable advice in the areas of operational excellence, customer experience, and revenue growth.

I also write how-to guides on more general business subjects as well as providing advice on topical issues as they arise.

These resources are absolutely free and can be downloaded instantly from this page with no strings attached.

I’m continually adding to the materials available through this website.

Therefore, you may find it useful to sign-up to receive updates when new content is published.

Finally, if you don’t find what you’re looking for here, please let me know and I’ll produce additional resources or direct you to another trusted information source. 

Revenue Growth

Free resources to help you with key aspects of your sales and business development programmes.

Download instantly by clicking on the image or download button. 

Customer Experience

Free resources to help you with key aspects of your customer experience programmes.

Download instantly by clicking on the image or download button.

Operational Excellence

Free resources to help you with change management and continuous improvement to help you drive operational excellence.

Download instantly by clicking on the image or download button.

General Business Guides

Free resources to help you with general business subjects and topical issues.

Download instantly by clicking on the image or download button.