Free Resources for Business Leaders
I regularly publish free resources such as white papers, presentations, and infographics to provide actionable advice in the areas of operational excellence, customer experience, and revenue growth.
I also write how-to guides on more general business subjects as well as providing advice on topical issues as they arise.
These resources are absolutely free and can be downloaded instantly from this page with no strings attached.
I’m continually adding to the materials available through this website.
Therefore, you may find it useful to sign-up to receive updates when new content is published.
Finally, if you don’t find what you’re looking for here, please let me know and I’ll produce additional resources or direct you to another trusted information source.
Resources for Revenue Growth
Free resources to help you with key aspects of your sales and business development programmes.
Download instantly by clicking on the image or download button.
How to Grow Revenue With 4 Examples
Infographic
6 Strategies for Sustainable Sales Growth
Presentation
Quick Guide to Service Innovation
Infographic
The Rise of D2C In Numbers
Presentation
5 Benefits of Focusing on CLV
Infographic
5 Steps to Building a Winning Sales Team
Presentation
Step by Step Guide to Lean Business Development
Infographic
Virtual Business Development
Infographic
Busting D2C Myths
Presentation
4 Business Support Options
Presentation
Free Resources for Customer Experience
Free resources to help you with key aspects of your customer experience programmes.
Download instantly by clicking on the image or download button.
How Covid-19 Has Changed Business in 3 Important Ways
Infographic
The Digital Technologies Changing Sales & Service
Presentation
Measuring Service Success With Customer-Centric KPIs
Presentation
The ROI of CX
Presentation
Redefining Contact Strategy Through Digital Transformation
Presentation
Achieving Consumer Centricity in Home Appliances
White Paper
Guide to the 4 Most Used Customer Satisfaction Metrics
Presentation
Resources for Operational Excellence
Free resources to help you with change management and continuous improvement to help you drive operational excellence.
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10 Steps to Building a Product Support Programme
White Paper
5 Time Management Laws
White Paper
Change Management Buy-In Process
Infographic
How to Grow Through Digital Transformation
Presentation
5 Thinking Models For Business
Presentation
4 Steps From Cost Centre to Profit Driver
Presentation
Benefits of Business Mentoring
Presentation
The ABCD Model of Trust
Presentation
6 Steps to Successful Installed Base Management
Presentation
How To Bring Your A-Game
Infographic
Efficiency Versus Effectiveness
Infographic
The 3 Stages of a Service Transformation
Infographic
Goal Setting in 8 Steps
Presentation
4 Immutable Laws of Time Management
Presentation
Managing In A Hybrid World
Presentation
5 Golden Rules for Goal Setting
Presentation
7 Simple Strategies to Increase Service Profitability
Presentation
Change Management Models
Presentation
Getting Change Management Right
Infographic
5 Simple Steps to Effective Problem-Solving
Presentation
5 Critical Change Questions
Presentation
Business Coaching Versus Business Mentoring
Presentation
6 Golden Rules For Business Survival
Presentation
Solving Employee Disengagement
Presentation
General Business Guides
Free resources to help you with general business subjects and topical issues.
Download instantly by clicking on the image or download button.
Guide to Business Acronyms
White Paper
Guide to Social Media
White Paper
How to Set Up a WordPress Website
White Paper
5 Reasons Why Should Hire a Consultant
Infographic
Guide to Direct Mail
White Paper
Guide to Email Marketing
White Paper
15 Tips for Working from Home
White Paper
How to Start & Grow Your Own Consulting Business
Presentation