Free Resources for Sales & Service Professionals
I regularly publish white papers, presentations, and infographics to provide actionable advice in the areas of operational excellence, customer experience, and revenue growth.
I also write how-to guides on more general business subjects as well as providing advice on topical issues as they arise.
These resources are absolutely free and can be downloaded instantly from this page with no strings attached.
I’m continually adding to the materials available through this website.
Therefore, you may find it useful to sign-up to receive updates when new content is published.
Finally, if you don’t find what you’re looking for here, please let me know and I’ll produce additional resources or direct you to another trusted information source.
Revenue Growth
Free resources to help you with key aspects of your sales and business development programmes.
Download instantly by clicking on the image or download button.
How to Grow Revenue With 4 Examples
Infographic
6 Strategies for Sustainable Sales Growth
Presentation
Quick Guide to Service Innovation
Infographic
The Rise of D2C In Numbers
Presentation
5 Steps to Building a Winning Sales Team
Presentation
Step by Step Guide to Lean Business Development
Infographic
Virtual Business Development
Infographic
Busting D2C Myths
Presentation
Customer Experience
Free resources to help you with key aspects of your customer experience programmes.
Download instantly by clicking on the image or download button.
How Covid-19 Has Changed Business in 3 Important Ways
Infographic
The Digital Technologies Changing Sales & Service
Presentation
Operational Excellence
Free resources to help you with change management and continuous improvement to help you drive operational excellence.
Download instantly by clicking on the image or download button.
10 Steps to Building a Product Support Programme
White Paper
5 Time Management Laws
White Paper
Change Management Buy-In Process
Infographic
How to Grow Through Digital Transformation
Presentation
6 Steps to Successful Installed Base Management
Presentation
How To Bring Your A-Game
Infographic
Efficiency Versus Effectiveness
Infographic
General Business Guides
Free resources to help you with general business subjects and topical issues.
Download instantly by clicking on the image or download button.
Guide to Business Acronyms
White Paper
Guide to Social Media
White Paper
How to Set Up a WordPress Website
White Paper
5 Reasons Why Should Hire a Consultant
Infographic
Guide to Direct Mail
White Paper
Guide to Email Marketing
White Paper
15 Tips for Working from Home
White Paper
How to Start & Grow Your Own Consulting Business
Presentation