Free Resources

Help With Operational Excellence, Customer Experience, & Revenue Growth
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Free Resources for Sales & Service Professionals

I regularly publish white papers, presentations, and infographics to provide actionable advice in the areas of operational excellence, customer experience, and revenue growth.

I also write how-to guides on more general business subjects as well as providing advice on topical issues as they arise.

These resources are absolutely free and can be downloaded instantly from this page with no strings attached.

I’m continually adding to the materials available through this website.

Therefore, you may find it useful to sign-up to receive updates when new content is published.

Finally, if you don’t find what you’re looking for here, please let me know and I’ll produce additional resources or direct you to another trusted information source. 

Revenue Growth

Free resources to help you with key aspects of your sales and business development programmes.

Download instantly by clicking on the image or download button. 

how-to-grow-revenue

How to Grow Revenue With 4 Examples

Infographic

6-strategies-for-sustainable-growth

6 Strategies for Sustainable Sales Growth

Presentation

quick-guide-service-innovation

Quick Guide to Service Innovation

Infographic

d2c-sales-charts

The Rise of D2C In Numbers

Presentation

how-to-build-a-winning-sales-team

5 Steps to Building a Winning Sales Team

Presentation

lean-business-development-infographic

Step by Step Guide to Lean Business Development

Infographic

virtual-selling-funnel

Virtual Business Development

Infographic

d2c-myth-busting

Busting D2C Myths

Presentation

revenue-generation-strategies-for-service-technicians

4 Revenue Strategies for Service Technicians

White Paper

tips-from-experienced-sales-professionals

10 Tips from Experienced Sales Professionals

Presentation

d2c-sales-avoid-channel-conflict

D2C Growth Strategy

Presentation

Customer Experience

Free resources to help you with key aspects of your customer experience programmes.

Download instantly by clicking on the image or download button.

covid-19-business-changes

How Covid-19 Has Changed Business in 3 Important Ways

Infographic

digital-technologies

The Digital Technologies Changing Sales & Service

Presentation

Customer-centric-kpis

Measuring Service Success With Customer-Centric KPIs

Presentation

digital-transformation-contact-strategy

Redefining Contact Strategy Through Digital Transformation

Presentation

consumer-centricity-diagram

Achieving Consumer Centricity in Home Appliances

White Paper

customer-success-formula

Customer Success Formula - Data, Digital, Direct-to-Consumer

Presentation

people-powered-customer-service-elevation

3 People Powered Ways to Elevate Customer Service

Presentation

Operational Excellence

Free resources to help you with change management and continuous improvement to help you drive operational excellence.

Download instantly by clicking on the image or download button.

product-support-icon

10 Steps to Building a Product Support Programme

White Paper

time-management-laws

5 Time Management Laws

White Paper

buy-in-process-change-management

Change Management Buy-In Process

Infographic

digital-transformation-home-appliances

How to Grow Through Digital Transformation

Presentation

thinking-models

5 Thinking Models For Business

Presentation

installed-base-management

6 Steps to Successful Installed Base Management

Presentation

playing-your-a-game

How To Bring Your A-Game

Infographic

efficiency-vs-effectiveness

Efficiency Versus Effectiveness

Infographic

service-transformation-stages

The 3 Stages of a Service Transformation

Infographic

7-strategies-increase-service-profitability

7 Simple Strategies to Increase Service Profitability

Presentation

10-change-management-models-chrisdunnconsulting

Change Management Models

Presentation

getting-change-management-right

Getting Change Management Right

Infographic

problem-solving-5-steps

5 Simple Steps to Effective Problem-Solving

Presentation

General Business Guides

Free resources to help you with general business subjects and topical issues.

Download instantly by clicking on the image or download button.

business-acronyms

Guide to Business Acronyms

White Paper

guide-to-social-media-for-business

Guide to Social Media

White Paper

wordpress-website-guide

How to Set Up a WordPress Website

White Paper

reasons-to-hire-a-consultant

5 Reasons Why Should Hire a Consultant

Infographic

guide-to-direct-mail

Guide to Direct Mail

White Paper

email-marketing

Guide to Email Marketing

White Paper

tips-for-working-from-home

15 Tips for Working from Home

White Paper

how-to-start-and-grow-your-own-consulting-business

How to Start & Grow Your Own Consulting Business

Presentation

guide-to-distributor-contracts

Distributor Contracts

White Paper

guide-to-linkedIn

Guide to LinkedIn

White Paper

social-media-content-calendar

Social Media Content Calendar

Tool Kit