Free Resources

Help With Operational Excellence, Customer Experience, & Revenue Growth
Sign Up Now

Free Resources for Sales & Service Professionals

I regularly publish white papers, presentations, and infographics to provide actionable advice in the areas of operational excellence, customer experience, and revenue growth.

I also write how-to guides on more general business subjects as well as providing advice on topical issues as they arise.

These resources are absolutely free and can be downloaded instantly from this page with no strings attached.

I’m continually adding to the materials available through this website.

Therefore, you may find it useful to sign-up to receive updates when new content is published.

Finally, if you don’t find what you’re looking for here, please let me know and I’ll produce additional resources or direct you to another trusted information source. 

Revenue Growth

Free resources to help you with key aspects of your sales and business development programmes.

Download instantly by clicking on the image or download button. 

how-to-grow-revenue

How to Grow Revenue With 4 Examples

Infographic

6-strategies-for-sustainable-growth

6 Strategies for Sustainable Sales Growth

Presentation

how-to-build-a-winning-sales-team

5 Steps to Building a Winning Sales Team

Presentation

lean-business-development-infographic

Step by Step Guide to Lean Business Development

Infographic

revenue-generation-strategies-for-service-technicians

4 Revenue Strategies for Service Technicians

White Paper

tips-from-experienced-sales-professionals

10 Tips from Experienced Sales Professionals

Presentation

Customer Experience

Free resources to help you with key aspects of your customer experience programmes.

Download instantly by clicking on the image or download button.

covid-19-business-changes

How Covid-19 Has Changed Business in 3 Important Ways

Infographic

digital-transformation-contact-strategy

Redefining Contact Strategy Through Digital Transformation

Presentation

customer-success-formula

Customer Success Formula - Data, Digital, Direct-to-Consumer

Presentation

Operational Excellence

Free resources to help you with change management and continuous improvement to help you drive operational excellence.

Download instantly by clicking on the image or download button.

product-support-icon

10 Steps to Building a Product Support Programme

White Paper

time-management-laws

5 Time Management Laws

White Paper

installed-base-management

6 Steps to Successful Installed Base Management

Presentation

playing-your-a-game

How To Bring Your A-Game

Infographic

7-strategies-increase-service-profitability

7 Simple Strategies to Increase Service Profitability

Presentation

10-change-management-models-chrisdunnconsulting

10 Change Management Models

Presentation

General Business Guides

Free resources to help you with general business subjects and topical issues.

Download instantly by clicking on the image or download button.

business-acronyms

Guide to Business Acronyms

White Paper

guide-to-social-media-for-business

Guide to Social Media

White Paper

wordpress-website-guide

How to Set Up a WordPress Website

White Paper

reasons-to-hire-a-consultant

5 Reasons Why Should Hire a Consultant

Infographic

guide-to-direct-mail

Guide to Direct Mail

White Paper

email-marketing

Guide to Email Marketing

White Paper

tips-for-working-from-home

15 Tips for Working from Home

White Paper

how-to-start-and-grow-your-own-consulting-business

How to Start & Grow Your Own Consulting Business

Presentation

guide-to-distributor-contracts

Distributor Contracts

White Paper

guide-to-linkedIn

Guide to LinkedIn

White Paper

social-media-content-calendar

Social Media Content Calendar

Tool Kit