Customers are increasingly well informed and becoming ever more demanding of companies who provide after sales and service in a world where the pace of business change is accelerating.
It pays to keep updated with news and views on developments in sales, service and business strategy.
That is why I created this free resources page and why I write a regular blog to share business insights with fellow sales and service professionals.
Whether you are looking for a fresh perspective on current business challenges, a quick “how to guide” or a template, you’ve come to the right place.
Download PDFs, listen to podcasts or view slideshares and videos. There is no need to register. All of these materials are free to use and to share.
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How to Use Social Media for Business | |
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How to Make the Most of LinkedIn | |
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How to Build Your Own Wordpress Website for Free | |
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How to Run a Direct Mail Campaign | |
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How to Do Email Marketing Correctly | |
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Advice on How to Use Direct Mail Effectively | |
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5 Short Business Books Everyone Should Read | |
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5 Ways to Manage Your Time More Productively | |
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5 Reasons Why You Should Not Neglect Aftermarkets | |
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4 Ways to Engage Your Service Engineers in Your Drive for More Sales | |
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How Aftermarket Programmes Drive Loyalty and Repeat Sales | |
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10 Steps to Building a Product Support Business | |
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7 Mistakes to Avoid If You Run a Contact Centre Sales Team | |
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How to Build an Omni-Channel Sales Approach | |
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A Guide to the Points You Must Cover in a Distributor Contract | |
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Code of Conduct for Chris Dunn Consulting |
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Gauging Success | |
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Expect More | |
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Catalyst for Change | |
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Business Change with Sales Success |
INFOGRAPHIC Why You Should Hire A Consultant
INFOGRAPHIC 4 Ways to Grow Your Revenue
7 Compelling Reasons to Support Your Products with Great Service
Chris Dunn Helping You to Grow Your Business
Redefining Contract Strategy in a Digital World
7 Simple Strategies to Increase Service Profitability
How to Retain and Gain Customers
6 Steps to Success with Installed Base Management
Quick Guide to International Market Entry
INFOGRAPHIC 5 Steps to Building a Winning Sales Team
9 Psychological Triggers for Sales and Brand Loyalty
INFOGRAPHIC 5 Steps to Sales Success
How to Use 6 Strategies for Successful Sales
10 Sales Professionals Share Their Top Sales Tips
10 Tips for Small Business Success
INFOGRAPHIC How to survive and thrive as an entrepreneur
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Helping You to Succeed
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Free resources to help you with business development, business change and service issues. Instant access to checklists, case studies, slideshares and videos