Case Studies & Testimonials

Success Stories From Satisfied Clients


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"Chris has been working with me and the Electrolux team and I can simply say it has been a fantastic journey. Yes absolutely, I do warmly recommend Chris.

He’s not only a very professional person and a great collaborator, he’s also extremely experienced in his area of expertise, whether it is aftermarket sales in general or creating a clear service portfolio or specifically selling through contact centres. We’re so delighted that we are pursuing the collaboration further. Thanks Chris for all the great achievements so far."

Christopher Duncan, Vice President Ownership Solutions, EMEA, Electrolux Major Appliances

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Beko PLC

"Chris worked with us on multiple projects in 2014. His passion and dedication drove the projects to be completed on time and with great success. He helped to lay a foundation for future growth.

His experience and integrity shone through during his time working with us. I would have no hesitation working with Chris again or recommending him to someone else."

Garrett Keogh, Commercial Service Manager – Beko PLC

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Dixons Carphone

"I recently worked with Chris on a project for Dixons Carphone and can testify to the professional approach and timely delivery of each milestone.

Chris demonstrated a good understanding of our industry and gave clear insightful advice."

Glenn Hawksworth, Head of Network Development – Knowhow

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Domestic & General

"We brought Chris in to accelerate change with a valued client who is committed to developing its extended warranty business with us.

Not only did Chris present some insightful recommendations, he actually worked together with us to implement them, bringing alive the value of our products and services whilst ensuring consumer needs were met."

Steve Purser, Managing Director – Domestic & General

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Hoover Candy

"Chris has been working with us on a major business change programme designed to increase our sales capability within the key revenue generating area of our service operations.

I’ve known Chris for over 10 years and have always appreciated his strategic vision."

Andy Lane, Service Director, UK and Ireland, Hoover Candy

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360 Group Limited

"Very knowledgeable and diligent in all aspects of his work."

Vernon Reed, Director, 360 Group Limited

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Skill Snap

"Having worked with Chris on multiple occasions, most recently during the Cambridge MBA Venture Project, I can highly recommend him.

Chris is a highly thoughtful, knowledgeable advisor and sounding board who is both results and process driven.

He is the person you’d want to bring in on mission critical commercial and service change projects. I value his integrity and inclusive style of working through challenges."

Ferrie Van Echtelt, Commercial Director, SkillSnap

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"The quality of his work was excellent, executed in a speedy manner, demonstrating a very good grasp of the brief. Chris’s energy and enthusiasm are a joy to behold."

Malcolm Ryman, Managing Director – Spline Gauges

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Electrolux Major Appliances

"Chris has developed our consumer centricity culture of which we will benefit from in the years to come. A big thank you!"

John van Dongen Vice President, Consumer Service Europe, Electrolux Major Appliances

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Promark Serwis

"I was very impressed by the in depth report that Chris produced and the insightful recommendations that he shared with my management team in Warsaw.

I had known Chris for several years and, because of our highly productive working relationship, I had no hesitation in commissioning research from him."

Piotr Jeute, CEO – Promark Serwis s.p. z o.o

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"Chris worked alongside the Board to devise and implement changes to our trade sales strategy. As a result, Qualtex has been able to increase the effectiveness of its sales organisation, develop its key account program and grow its share of the UK parts market.

Chris is a highly competent business consultant with deep knowledge and strong personal relationships within our industry. The quality of his work and the strength of his commitment was excellent during his lengthy assignment with us."

Richard Storah, Finance Director – Qualtex

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Electrolux Major Appliances

"Chris and I worked closely together with several key projects within the Electrolux sphere. Chris is an absolute professional with a great in-depth experience within his area of expertise but also a great key stakeholder. Chris is above all a great person with impeccable manner, integrity and commitment to the tasks at hand. It was a true pleasure to work with Chris."

Jimmy Läfvenhaug, Head of D2C Personal Sales, Business Area, Europe - Electrolux Major Appliance

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Omer Ben Shoshan

"Chris served as my mentor during a consulting venture project I took during my Cambridge MBA programme. Chris was able to facilitate productive engagement by all stake holders, leading us through all obstacles to a creative, sustainable solution.

His likability and quiet manners are hiding a knowledgeable person, a creative problem solver and true market understanding. It was a true pleasure to collaborate with him."

Omer Ben Shoshan, formerly MBA Candidate now Google Israel Program Manager


Glen Dimplex Heating & Ventilation

“The successful completion of the registration and guarantee project is a major step forward for us. We’ve received excellent customer feedback on the new online registration process. Not only is it simple to use, it also provides much needed clarity on our guarantee T&C’s including the customer’s entitlement to extend their guarantee for free on many of our products.We’re continuing to work with Chris on other business transformation projects”

Chris Page, Commercial Operations Director, GDHV

Every Success Story Starts With An Initial Contact

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I’m genuinely interested in your challenges and opportunities and look forward to meeting you online.