Insight for Sales & Service Professionals

I write a regular blog to share insight and practical advice to help you as you transform and develop your sales and service operations.

Most Recent Blog Articles

Digital Transformation: How To Drive CX and Revenue

Digital Transformation: How To Drive CX and Revenue

Digital transformation in home appliances has come a long way since the first smart fridge wowed visitors to the Consumer Electronics Show at the turn of the millennium.

Discover how the leading brands in white goods have used digital transformation to drive improvements in consumer experience and grow their revenues.

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Why Do Business Change Initiatives Fail?

Why Do Business Change Initiatives Fail?

We've all seen this frightening statistic: A staggering 70% of business change initiatives end in failure. Why is this? And how can we achieve a higher success ratio? To find out I ran a LinkedIn poll. Here are the results: So, it’s clear. Change management...

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Shattering the Five Biggest D2C Myths

Shattering the Five Biggest D2C Myths

Once seen as unimportant or unattainable, opening or developing D2C channels has become an absolute priority for many consumer businesses. Despite this, D2C myths continue to abound. Don’t let them derail your D2C strategy. Here are the five biggest D2C myths. It’s...

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Business Coaching Blog

How to Get Serious with Your Social Media Strategy

How to Get Serious with Your Social Media Strategy

If you run your own business, or have a leadership role in an organisation, it makes sense to have a social media strategy.

Because posting with a purpose and speaking with an authentic voice can help individuals and brands stand out from the crowd.

Here’s how to get serious with your social media strategy.

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Good to Great: How to Win with Continuous Improvement

Good to Great: How to Win with Continuous Improvement

Continuous improvement is the main driver behind the remarkable rise of Exeter Chiefs from humble beginnings to the best rugby team in Europe. Learn why continuous improvement is a winning strategy in sport and in business and take inspiration from Exeter’s success as an elite sports team and a profitable business entity

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What to Look for in a Business Consultant

What to Look for in a Business Consultant

If you’re looking for a business consultant, you may need to look beyond the big corporate names. Why? Because more often than not you’re hiring an individual to work with rather than a group of people. And that individual has to deliver results working together with...

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Business Development Blog

Direct to Consumer (D2C) How To Build a Strong Business

Direct to Consumer (D2C) How To Build a Strong Business

If you are manufacturer of consumer durables with recognised brands, you should build a direct to consumer (D2C) business.

Following the 5-step approach set out in this article will ensure that you build a strong business based on solid and sustainable foundations.

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Change Management Blog

Why Do Business Change Initiatives Fail?

Why Do Business Change Initiatives Fail?

We've all seen this frightening statistic: A staggering 70% of business change initiatives end in failure. Why is this? And how can we achieve a higher success ratio? To find out I ran a LinkedIn poll. Here are the results: So, it’s clear. Change management...

read more
The Number One Reason Why Business Change Fails and How To Fix This

The Number One Reason Why Business Change Fails and How To Fix This

What’s the number one reason why business change fails?

Given the plethora of articles on change management processes, you would be forgiven for thinking that failures occur due to issues with tools, techniques and systems.

But the harsh truth is that business change fails most often because of people and not process.

Read this article to understand the people issues that put your change management programme at risk and learn how to fix them

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