Insight for Sales & Service Professionals

I write a regular blog to share insight and practical advice to help you as you transform and develop your sales and service operations.

Most Recent Blog Articles

The Number One Reason Why Business Change Fails and How To Fix This

The Number One Reason Why Business Change Fails and How To Fix This

What’s the number one reason why business change fails?

Given the plethora of articles on change management processes, you would be forgiven for thinking that failures occur due to issues with tools, techniques and systems.

But the harsh truth is that business change fails most often because of people and not process.

Read this article to understand the people issues that put your change management programme at risk and learn how to fix them

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Direct to Consumer (D2C) How To Build a Strong Business

Direct to Consumer (D2C) How To Build a Strong Business

If you are manufacturer of consumer durables with recognised brands, you should build a direct to consumer (D2C) business.

Following the 5-step approach set out in this article will ensure that you build a strong business based on solid and sustainable foundations.

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Business Coaching Blog

How to Get Serious with Your Social Media Strategy

How to Get Serious with Your Social Media Strategy

If you run your own business, or have a leadership role in an organisation, it makes sense to have a social media strategy.

Because posting with a purpose and speaking with an authentic voice can help individuals and brands stand out from the crowd.

Here’s how to get serious with your social media strategy.

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Good to Great: How to Win with Continuous Improvement

Good to Great: How to Win with Continuous Improvement

Continuous improvement is the main driver behind the remarkable rise of Exeter Chiefs from humble beginnings to the best rugby team in Europe. Learn why continuous improvement is a winning strategy in sport and in business and take inspiration from Exeter’s success as an elite sports team and a profitable business entity

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What to Look for in a Business Consultant

What to Look for in a Business Consultant

If you’re looking for a business consultant, you may need to look beyond the big corporate names. Why? Because more often than not you’re hiring an individual to work with rather than a group of people. And that individual has to deliver results working together with...

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Business Development Blog

Direct to Consumer (D2C) How To Build a Strong Business

Direct to Consumer (D2C) How To Build a Strong Business

If you are manufacturer of consumer durables with recognised brands, you should build a direct to consumer (D2C) business.

Following the 5-step approach set out in this article will ensure that you build a strong business based on solid and sustainable foundations.

read more
Why Now Is the Right Time for Direct to Consumer

Why Now Is the Right Time for Direct to Consumer

If ever there was a right time to enter the direct-to-consumer (D2C) arena, now is that time.

D2C has benefits for manufacturers and consumers.

In the UK alone direct to consumer sales are predicted to grow by £24 billion in the next 3 years.

This is too big an opportunity to ignore.

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Change Management Blog

Survival of the Most Agile at a Time of Maximum Risk

Survival of the Most Agile at a Time of Maximum Risk

The Covid-19 crisis has laid bare that being in business is fraught with risk. Companies that survive are not necessarily the biggest, but they are the most agile.

But what does business agility really mean?

And how do you become more agile?

This article is a short guide to surviving the COVID-19 crisis by becoming more agile.

It defines what business agility is, the steps you need to take to make your business more agile and explains why being agile offers the best protection against failure at this time of maximum risk

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