Blog
Insight for Sales & Service Professionals
I write a regular blog to share insight and practical advice to help you as you transform and develop your sales and service operations.
Most Recent Blog Articles
The Number One Reason Why Business Change Fails and How To Fix This
What’s the number one reason why business change fails?
Given the plethora of articles on change management processes, you would be forgiven for thinking that failures occur due to issues with tools, techniques and systems.
But the harsh truth is that business change fails most often because of people and not process.
Read this article to understand the people issues that put your change management programme at risk and learn how to fix them
How To Expand Your Business Despite the Ongoing Pandemic
Despite the ongoing pandemic, you can expand your business by following the 4 steps set out in this article.
Direct to Consumer (D2C) How To Build a Strong Business
If you are manufacturer of consumer durables with recognised brands, you should build a direct to consumer (D2C) business.
Following the 5-step approach set out in this article will ensure that you build a strong business based on solid and sustainable foundations.
Business Coaching Blog
How to Get Serious with Your Social Media Strategy
If you run your own business, or have a leadership role in an organisation, it makes sense to have a social media strategy.
Because posting with a purpose and speaking with an authentic voice can help individuals and brands stand out from the crowd.
Here’s how to get serious with your social media strategy.
Good to Great: How to Win with Continuous Improvement
Continuous improvement is the main driver behind the remarkable rise of Exeter Chiefs from humble beginnings to the best rugby team in Europe. Learn why continuous improvement is a winning strategy in sport and in business and take inspiration from Exeter’s success as an elite sports team and a profitable business entity
What to Look for in a Business Consultant
If you’re looking for a business consultant, you may need to look beyond the big corporate names. Why? Because more often than not you’re hiring an individual to work with rather than a group of people. And that individual has to deliver results working together with...
Business Development Blog
Direct to Consumer (D2C) How To Build a Strong Business
If you are manufacturer of consumer durables with recognised brands, you should build a direct to consumer (D2C) business.
Following the 5-step approach set out in this article will ensure that you build a strong business based on solid and sustainable foundations.
DTC – How To Overcome 6 Blockers That Stop You Selling
Right now there’s a surge in demand for DTC sales.
Moreover, this strong growth is expected to continue over the next 3 years.
And yet some manufacturers find themselves blocked.
This article explores 6 common DTC blockers and explains how to overcome them.
Why Now Is the Right Time for Direct to Consumer
If ever there was a right time to enter the direct-to-consumer (D2C) arena, now is that time.
D2C has benefits for manufacturers and consumers.
In the UK alone direct to consumer sales are predicted to grow by £24 billion in the next 3 years.
This is too big an opportunity to ignore.
Change Management Blog
How To Deliver Better Customer Service
Better customer service is a key competitive advantage.
Discover the 3 changes you must make in 2021 to deliver better customer service
Business Change: 3 Trends That Will Be Important in 2021
2020 has been a year of unprecedented business change.
3 trends which gained momentum after the coronavirus crisis stuck will continue to be important for businesses in 2021 and beyond
Survival of the Most Agile at a Time of Maximum Risk
The Covid-19 crisis has laid bare that being in business is fraught with risk. Companies that survive are not necessarily the biggest, but they are the most agile.
But what does business agility really mean?
And how do you become more agile?
This article is a short guide to surviving the COVID-19 crisis by becoming more agile.
It defines what business agility is, the steps you need to take to make your business more agile and explains why being agile offers the best protection against failure at this time of maximum risk