Welcome to my blog

I keep a watchful eye out for the latest trends affecting sales and service and summarise them for you in regular posts designed to inform and advise.

I also share pearls of wisdom harvested over many years in business. Hopefully, you will find these insights on business development, business change and business strategy interesting and useful.

Want Better Data Security? – Handle Data like Cash
Data Security There are only 2 types of companies: those that have been hacked and those that will be hacked

Today’s announcement that British Airways is facing a record fine of £183m for last year's breach of its security systems demonstrates that the General Data Protection Regulation (GDPR) has teeth. For organisations, big and small, data security and privacy must be a priority. As far back as 2012, FBI Director...

Flogging a Dead Horse
Cartoon of American cavalry officer refusing to dismount a dead horse

Are you flogging a dead horse? Business growth is fuelled by innovation, creativity and daring to be different. But many once great companies are flat lining or have even gone into reverse. Senior managers cling on to outdated business models, seeking marginal gains from “tried and tested”, but no longer...

Small Business Success – Ten Tips for New Entrepreneurs
New entrepreneurs celebrating small business success

Many start-up businesses fail within 5 years. But it doesn’t have to be that way. Whilst there is no secret recipe for success, you can definitely improve your chances by following these ten simple tips: Tip 1 – Be clear on your vision and values Be in business for a...

International Business English – Why We Brits Need to Learn It!
Misunderstanding English in International Business

Business English is the international language of business, born in Britain, and yet: When it comes to meetings conducted in English with different nationalities, it is the British themselves that others often find the most difficult to understand. Why? Because we don’t always say what we mean! We sometimes speak...

Business Strategy

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