Insight for Sales & Service Professionals
I write a regular blog to share insight and practical advice to help you as you transform and develop your sales and service operations.
Most Recent Blog Articles
Once seen as unimportant or unattainable, opening or developing D2C channels has become an absolute priority for many consumer businesses. Despite this, D2C myths continue to abound. Don’t let them derail your D2C strategy. Here are the five biggest D2C myths. It’s...
What’s the number one reason why business change fails?
Given the plethora of articles on change management processes, you would be forgiven for thinking that failures occur due to issues with tools, techniques and systems.
But the harsh truth is that business change fails most often because of people and not process.
Read this article to understand the people issues that put your change management programme at risk and learn how to fix them
Despite the ongoing pandemic, you can expand your business by following the 4 steps set out in this article.
Business Coaching Blog
Starting a consulting firm can be a great way to become your own boss and truly fulfil your business potential. Before you take the plunge here are 5 factors that you must consider first
This article dispells 6 popular myths about business consulting.
The myths that have grown up around the multi-billion-pound consulting industry are borne out of misconceptions, misinformation and misunderstandings.
The enduring truth is that professional business consultants work extremely hard to help their clients succeed.
The management consulting industry exists to help organisations of all shapes and sizes to get better business results.
What is Excellence in Execution? "The way you do anything is the way you do everything"Suzanne Evans Excellence in execution comes when we decide to make every effort our best effort. When we do this, it positively impacts every part of our lives. In the professional...
Business Development Blog
If ever there was a right time to enter the direct-to-consumer (D2C) arena, now is that time.
D2C has benefits for manufacturers and consumers.
In the UK alone direct to consumer sales are predicted to grow by £24 billion in the next 3 years.
This is too big an opportunity to ignore.
Regardless of the shape or size of your business, what worked well in the past, may not carry on working in the future.
Therefore, you cannot sit out this crisis and expect to emerge the other side with your pre-Covid business development plan intact.
That’s why now is the perfect time to pivot.
You can learn a lot by reading the right business development books.
So, I’ve put together short summaries of 6 of the best books on this fascinating subject.
Moreover, each book addresses a specific aspect of business development in a novel and insightful way.
With the year-end fast approaching, now is the perfect time to order your copy of these classic books. Read on to find out why you should buy.
Change Management Blog
Better customer service is a key competitive advantage.
Discover the 3 changes you must make in 2021 to deliver better customer service
2020 has been a year of unprecedented business change.
3 trends which gained momentum after the coronavirus crisis stuck will continue to be important for businesses in 2021 and beyond
The Covid-19 crisis has laid bare that being in business is fraught with risk. Companies that survive are not necessarily the biggest, but they are the most agile.
But what does business agility really mean?
And how do you become more agile?
This article is a short guide to surviving the COVID-19 crisis by becoming more agile.
It defines what business agility is, the steps you need to take to make your business more agile and explains why being agile offers the best protection against failure at this time of maximum risk