Change Management

Implementing Call Centre Quality Assurance – GDHV

Implementing Call Centre Quality Assurance – GDHV

About Glen Dimplex Heating & Ventilation Glen Dimplex Heating & Ventilation (GDHV) is a global leader in the design and manufacture of sustainable, efficient, and desirable heating and ventilation solutions. Its brands include Ability, Burco, Campa,...

Digital Product Registration – GDHV

Digital Product Registration – GDHV

Glen Dimplex Heating & Ventilation (GDHV) is the world’s largest manufacturer of electrical heating. The company is also a significant global leader in ventilation and renewable energy solutions. Its brands include Ability, Burco, Campa, Creda, Dimplex, Faber,...

A Catalyst for Change – Electrolux

A Catalyst for Change – Electrolux

About Electrolux Electrolux is a global leader in domestic appliances. The company produces 60 million products every year to help households with cooking, cooling, cleaning, and home care. Its brands include AEG, Electrolux, Frigidaire, and Zanussi. Electrolux’s...

Customer Journey Improvements – Domestic & General

Customer Journey Improvements – Domestic & General

Domestic & General is the UK’s leading specialist warranty provider, offering comprehensive product protection for millions of customers worldwide. The company's primary focus is providing product protection for major domestic appliances and consumer electronic...