After Sales

How to Find Buried Treasure in Your Business Plans

How to Find Buried Treasure in Your Business Plans

Are you running the rule over your carefully crafted business plans looking for “buried treasure” to help you improve performance this year? Perhaps you are already confident about your prospects for this coming year but need a contingency plan just in case? Maybe you...

How to Avoid the 7 Deadly Sins of Inbound Telesales

How to Avoid the 7 Deadly Sins of Inbound Telesales

When was the last time you bought over the phone from a telesales team? Was it a great experience or did it leave a lot to be desired? According to Contact Babel, over 42 billion inbound call minutes were racked up in 2014 in the UK alone. Many of them from customers...

How to Respond When Your Best Customers No Longer Call

How to Respond When Your Best Customers No Longer Call

Click or call. Customers have a choice. Increasing they are choosing online instead of over the phone. Which explains why your business is not receiving as many calls as it used to. And this poses a problem for the many businesses who have enjoyed great success in up...

5 Reasons Why Aftersales Must be More Than an Afterthought

5 Reasons Why Aftersales Must be More Than an Afterthought

In many companies you would be forgiven for thinking that aftersales are often little more than an afterthought. This is all the more surprising given that the prolonged recession has forced so many companies to re-examine their business models. Organisations really...