self service

How To Deliver Better Customer Service

How To Deliver Better Customer Service

After the year we’ve lived through no one can deny the need for change. And nowhere is this more obvious than the need for better customer service. That's because the coronavirus pandemic has already changed how customers choose to interact with companies and brands....

How to Drive Better Service Results with Technology

How to Drive Better Service Results with Technology

The service industry is awash with new technology. From smart sensors to field service automation. From virtual assistants to web portals and mobile apps. The common denominator? Making use of real time information to increase service efficiency and improve the...