customer service

How To Deliver Better Customer Service

How To Deliver Better Customer Service

After the year we’ve lived through no one can deny the need for change. And nowhere is this more obvious than the need for better customer service. That's because the coronavirus pandemic has already changed how customers choose to interact with companies and brands....

How to Make Service Pay

How to Make Service Pay

How do you make service pay? You can start by integrating it within your sales and marketing programs! Not so long ago it used to be that service was strictly “back office”. On the other hand, branding and marketing communications were very much “front of house". This...

Listen to Your Customers or Risk Losing Them Forever

Listen to Your Customers or Risk Losing Them Forever

Do you listen to your customers? Does their voice carry into the upper echelons of your business? Do you take action to make a positive difference? The answers to all of the above should be a resounding “yes”. "Your most unhappy customers are your greatest source of...

Are You Missing a Valuable Way to Gain More Customer Loyalty?

Are You Missing a Valuable Way to Gain More Customer Loyalty?

Companies of all shapes and sizes are working hard to promote customer loyalty. There seems no limit to the ingenuity of pre-purchase schemes such as trade-ins on old products, discounted subscription fees or free add-ons. Important as these incentives may be to some...