change management

Digital Transformation: How To Drive CX and Revenue

Digital Transformation: How To Drive CX and Revenue

The purpose of a consumer-centric digital transformation is to drive: ✔ Simply outstanding consumer experienceAnd✔ Profitable, sustainable revenue growthIt's a big challenge for long-established consumer brands.Here's how the home appliance industry is rising to this...

Why Do Business Change Initiatives Fail?

Why Do Business Change Initiatives Fail?

We've all seen this frightening statistic: A staggering 70% of business change initiatives end in failure. Why is this? And how can we achieve a higher success ratio? To find out I ran a LinkedIn poll. Here are the results: So, it’s clear. Change management...

The Number One Reason Why Business Change Fails and How To Fix This

The Number One Reason Why Business Change Fails and How To Fix This

A staggering 70% of business change programmes end in failure. Dig deeper and you'll find that the number one reason why business change fails is people and not process. This short article will help you to understand the people issues that derail change management....

How To Deliver Better Customer Service

How To Deliver Better Customer Service

After the year we’ve lived through no one can deny the need for change. And nowhere is this more obvious than the need for better customer service. That's because the coronavirus pandemic has already changed how customers choose to interact with companies and brands....

Survival of the Most Agile at a Time of Maximum Risk

Survival of the Most Agile at a Time of Maximum Risk

The COVID-19 crisis has laid bare that being in business is fraught with risk. Companies that survive are not necessarily the biggest, but they are the most agile. But what does business agility really mean? And how do you become more agile? Defining Agile To some,...

How to Manage Change During a Crisis

How to Manage Change During a Crisis

Managing change is hard at the best of times. How you manage change at a time of crisis is critical. Within the space of three short months, coronavirus has turned the world on its head. Overnight, the old certainties are gone. Carefully made plans lie in tatters....