After the year we’ve lived through no one can deny the need for change. And nowhere is this more obvious than the need for better customer service. That's because the coronavirus pandemic has already changed how customers choose to interact with companies and brands....
change management
Survival of the Most Agile at a Time of Maximum Risk
The COVID-19 crisis has laid bare that being in business is fraught with risk. Companies that survive are not necessarily the biggest, but they are the most agile. But what does business agility really mean? And how do you become more agile? Defining Agile To some,...
How to Manage Change During a Crisis
Managing change is hard at the best of times. How you manage change at a time of crisis is critical. Within the space of three short months, coronavirus has turned the world on its head. Overnight, the old certainties are gone. Carefully made plans lie in tatters....
