Call centre sales

How to Avoid the 7 Deadly Sins of Inbound Telesales

When was the last time you bought over the phone from a telesales team? Was it a great experience or did it leave a lot to be desired? According to Contact Babel, over 42 billion inbound call minutes were racked up in 2014 in the UK alone. Many of them from customers...

How to Respond When Your Best Customers No Longer Call

Click or call. Customers have a choice. Increasing they are choosing online instead of over the phone. Which explains why your business is not receiving as many calls as it used to. And this poses a problem for the many businesses who have enjoyed great success in up...