Business Strategy

Change or Die: This Crisis is Taking No Prisoners

Change is the only way to survive. The coronavirus crisis is taking no prisoners as it decimates large swathes of the economy. Despite unprecedented business support measures, a wave of bankruptcies is about to break – just as lockdown is beginning to ease. Sadly,...

3 Ways to Make More Money with Manufacturer’s Service

For manufacturers the smart way of making more money is through service. Indeed, the days of competing on product innovation alone are long gone. When Apple, one of the best product companies on the planet, announced in 2016 that it makes more money from services than...

How to Find Buried Treasure in Your Business Plans

Are you running the rule over your carefully crafted business plans looking for “buried treasure” to help you improve performance this year? Perhaps you are already confident about your prospects for this coming year but need a contingency plan just in case? Maybe you...

3 Ways to Make More Profit Without Selling More

“Revenue is vanity; profit is sanity, but cash is reality”Anon However, it seems that many CEOs are revenue growth junkies Annual reports are packed full of ambitious plans to increase sales in order to increase profit. The old maxim “grow or die” applies with a...

3 Simple Ways to Improve Your Prospects at Year End

Improve your prospects at year end by working continuously and consistently in December so that you finish strongly. “It’s not where you start – it’s where you finish that counts!”  It’s a fine quotation from best-selling author and motivational speaker, Zig...

Grow or Die! 4 Proven Ways to Increase Your Revenue

Want less revenue? No. I thought not! Every year, in pretty much every company, the clarion call goes out to “grow or die”. Clearly, revenue growth is an absolute business imperative. But just how do you increase your revenue? Surprisingly, there are just 4 ways to...

1 Day on the Frontline is Worth 100 in the Office

How much time do you spend on the frontline? Out there where the day to day action is within your business. For example, side by side with your contact centre advisors as they take calls. Or out in the field with your delivery teams and service technicians. Forgive me...