Business Strategy

Business Acronyms – How to Avoid/Decode Them

Business acronyms are everywhere Are you ITK? Or could you do with a little help? An exasperated Elon Musk famously wrote:  "Acronyms Seriously Suck!" Why? Because acronyms can be a barrier to effective communication. If you are in the know "(ITK"), they can be useful shorthand, saving time in written...

Big Companies: How to Survive Them

Big companies face big challenges Working for big companies, you’re going to have to confront the same three issues: Complexity Silos Bureaucracy It’s what slows down the giants of the business world. It’s why some of the brightest people with the best ideas prefer to work for smaller, more agile...

Excellence in Execution. The A-Game that Separates the Best from the Rest

What is Excellence in Execution? "The way you do anything is the way you do everything" Excellence in execution comes when we decide to make every effort our best effort. When we do this, it positively impacts every part of our lives. In the professional environment, mindset, attitude, and approach...

Want Better Data Security? – Handle Data like Cash

Today’s announcement that British Airways is facing a record fine of £183m for last year's breach of its security systems demonstrates that the General Data Protection Regulation (GDPR) has teeth. For organisations, big and small, data security and privacy must be a priority. As far back as 2012, FBI Director...

Flogging a Dead Horse

Are you flogging a dead horse? Business growth is fuelled by innovation, creativity and daring to be different. But many once great companies are flat lining or have even gone into reverse. Senior managers cling on to outdated business models, seeking marginal gains from “tried and tested”, but no longer...

Small Business Success – Ten Tips for New Entrepreneurs

Many start-up businesses fail within 5 years. But it doesn’t have to be that way. Whilst there is no secret recipe for success, you can definitely improve your chances by following these ten simple tips: Tip 1 – Be clear on your vision and values Be in business for a...

International Business English – Why We Brits Need to Learn It!

Business English is the international language of business, born in Britain, and yet: When it comes to meetings conducted in English with different nationalities, it is the British themselves that others often find the most difficult to understand. Why? Because we don’t always say what we mean! We sometimes speak...

How to Design & Build a Stunning Website

How many of us would describe ourselves as a computer geek, a website guru or a master of social media? Very few I would imagine and yet - just like me and many others - you've probably found yourself as a stakeholder or manager of a mission-critical digital project and...

Risk Versus Reward. What is the Right Decision?

"You win the game and you're a hero, you make the wrong call and you're a zero" This was the post-match judgement of Wales Rugby Union Coach, Warren Gatland, on England’s decision to go for the glory of a match-winning try rather than a score-levelling penalty kick in the dying...

Inspirational Women Make a Positive Impact on Business

International Women’s Day marks an opportunity to celebrate the achievements of inspirational women making a positive impact on business. Increasingly, talented women across the world are changing the way that businesses operate. This benefits customers, employees, and shareholders. Here are two of my favourite female entrepreneurs. This is what we...

Secrets of Success of 4 of Britain’s Best

Their own inspirational words shine a light on the secrets of success of 4 of Britain’s best business people. These UK entrepreneurs have built their personal and business brands from scratch. What can we learn from them? "Hard work will always bring opportunities" Karren Brady, CEO, West Ham United Credit; www.karrenbrady.com...

3 of the Best Books on How to Get Better At Business

It’s that time of the year again when thoughts turn to how to get better at business. Only on reality TV shows like The Apprentice will you hear business people claim to be the “complete package”. And of course, they turn out to be anything but. The old business adage...

3 Ways Smart Manufacturers Make More Money with Service

For manufacturers the days of competing on product innovation alone are long gone. When Apple, one of the best product companies on the planet, announces that it makes more money from services than from selling Macs, you have to heed the key message. As even the coolest products become commoditised,...

3 Ways to Make More Money Without Selling More

Most CEOs are Revenue Growth Junkies Annual reports are packed full of ambitious plans to increase sales in order to increase profit. The old maxim “grow or die” applies with a vengeance, particularly if you are in the tech space or if you are funded by venture capitalists. Growth it seems...

3 Simple Ways to Improve Your Prospects at Year End

“It’s not where you start – it’s where you finish that counts!”  It’s a fine quotation from best-selling author and motivational speaker, Zig Ziglar. And highly appropriate for businesses of all shapes and sizes as we contemplate our prospects at year end. So, how are things looking for you and your...

Why Service is the New Marketing Superstar and How to Make this Pay

Not so long ago it used to be that service was strictly “back office”, whereas marketing was very much “front of house”, projecting the brand and creating the leads that the sales team turned into new and improved business. People working in service supported sales and marketing activity and were...

How to Respond When Your Best Customers Stop Calling You

Why aren’t we receiving as many calls as we used to? It is a familiar question among businesses who have enjoyed great success in up and cross selling their customers over the phone. Businesses from banks to boiler manufacturers have all transformed their service centres into valuable sales operations bringing...

The Seven Secrets of Playing to Win

As a self confessed Germanophile as well as an ardent football fan, I was drawn to an article featured in last Thursday’s London Evening Standard where Joshi Herrmann extolled readers to embrace their “Teutonic sides” and play to win in order to get ahead at work and in life. The...

What the Costa Rican Football Team Teaches Us about Teamwork

This year’s thrilling World Cup has now reached the semi final stage and four of the “big teams” are bearing down on the glittering prize. But whatever happens from here on in, for many people the most remarkable team in this year’s tournament are “little Costa Rica”. Ranked a lowly...