Insight for Sales & Service Professionals
I write a regular blog to share insight and practical advice to help you as you transform and develop your sales and service operations.
Most Recent Blog Articles
Better customer service is a key competitive advantage.
Discover the 3 changes you must make in 2021 to deliver better customer service
Regardless of the shape or size of your business, what worked well in the past, may not carry on working in the future.
Therefore, you cannot sit out this crisis and expect to emerge the other side with your pre-Covid business development plan intact.
That’s why now is the perfect time to pivot.
If you run your own business, or have a leadership role in an organisation, it makes sense to have a social media strategy.
Because posting with a purpose and speaking with an authentic voice can help individuals and brands stand out from the crowd.
Here’s how to get serious with your social media strategy.
Business Coaching Blog
Business English is the international language of business, born in Britain, and yet: When it comes to meetings conducted in English with different nationalities, it is the British themselves that others often find the most difficult to understand. Why? Because we...
Do you know how to strike the right balance between effectiveness and efficiency? Peak performance comes when you hit that “sweet spot” of being efficient and effective in equal measure. The late, great Peter Drucker, defined efficiency as doing things right and...
We all want to be part of winning teams, don’t we? But in today’s ultra-competitive business environment, winning has never been more difficult. Football is big business. Nowhere is more competitive than the Premier League. So, what can you learn from this season’s...
Business Development Blog
Lean business development is not just for start-ups. It’s also a must for businesses facing rapid change. And in these uncertain times, that means even if you have an established business you need to learn how to make lean business development work for you. This article provides a step by step guide to building and implementing your lean business development roadmap
Business agility is about thinking big but acting small and learning fast.
This article on business agility is based on a real-life example of a business which adopted an agile mindset to transform its fortunes through agile methods such as proof of concepts (POC), prototypes and minimum viable products (MVP) long before these terms became fashionable
More and more companies are rapidly becoming increasingly agile. They have to in order to survive in the fast-paced interconnected business environment of the 2020s.
In order to win in the age of agile business development you have to be more agile than your competitors.
This article sets out the winning formula for agile business development
Change Management Blog
Like it or loathe it, working from home is the new normal. At least for the foreseeable future. The internet is awash with advice on how to effortlessly work from home. I've even thrown my hat into the ring here with my top 15 tips for working from home. Helpful as...
Managing change is hard at the best of times. How you manage change at a time of crisis is critical. Within the space of three short months, coronavirus has turned the world on its head. Overnight, the old certainties are gone. Carefully made plans lie in tatters....
In 1964 The Beatles sang “Money can’t buy me love”. 50 years on it is clear that money can’t buy loyalty either. Businesses around the globe have spent large sums of money on loyalty programmes but very often they just don’t seem to work very well at all. Why is this?...